Delivery and Returns

I aim to post all orders from the studio within 5-7 working days unless it is a commission. At busy times I appreciate your patience. If there is a specific date you need your delivery by please email me and I can see what I can do to help. Thank you

COLLECTION

If you are local to my studio in Forest Hill, London SE23, I am happy for you to collect directly from me. Please select this option at checkout and email me beforehand in order to arrange the visit. Thank you.

UK DELIVERY

Items will be shipped within 7 days from the order, by Royal Mail (or via other couriers for larger parcels)  and will require a signature

£5.50 p&p for all UK orders under £60
Free p&p for all UK orders £60 and over


INTERNATIONAL SHIPPING

Please contact me directly at info@studiolizworkman.com before placing any overseas order.

International deliveries will take longer and also use a tracked and signed for service. Please get in touch with me before you purchase and I can give you a detailed cost for shipping.

Please note that the recipient is responsible for customs duties, taxes and administration fees. Due to the change after the UK left the EU, this now includes European countries, Northern Ireland and the Channel Islands. (EU VAT and charges vary from country to country.) There also might be a delay in delivery due to the customs checks

RETURNS

Please note that I cannot offer refund or cancelation once you have placed an order..

DAMAGES

I send all items in double boxes and with appropriate fillers to stop any movement. But in the unlikely event any items are damaged in transit, please email lizworkman12@gmail.com within 24 hours of receiving the parcel. Please provide photographs of the damaged piece and retain the packaging and I will come back to you as soon as possible. Thanks so much.

PACKAGING

All orders are beautifully and carefully packaged using environmentally responsible packaging.

The majority of my packaging is made of eco-friendly, recyclable, biodegradable or compostable materials that I source from UK suppliers. While I do have some printed branded materials, I try to use them sparingly and I’m constantly looking for ways that I can improve and be more sustainable.

When mailing items I try to reuse as many boxes, fillers and bubble wrap that I have received myself and saved (you should see how much I have in my garage!). But this often means the boxes aren’t that pretty, which I hope you won’t mind - just trying to do my bit!